Customer Service Representative

4 days ago


Berlin, New Hampshire, United States Fit Factory Full time
Job Description

Fit Factory is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Receptionist. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our members, and contributing to the overall success of our health club.

Key Responsibilities:
  • Customer Service: Provide prompt and courteous service to members, answering questions, and resolving concerns in a professional and friendly manner.
  • Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and welcoming to members.
  • Communication: Effectively communicate with members, staff, and management to ensure seamless operations and resolve any issues that may arise.
  • Administrative Tasks: Perform administrative duties, such as processing membership applications, handling payments, and maintaining accurate records.
  • Team Collaboration: Work closely with the fitness team to ensure a smooth and efficient experience for members.
Requirements:
  • Customer Service Experience: At least 6 months of face-to-face retail customer service experience.
  • Computer Skills: Average to above-average computer skills, including proficiency in software applications and online systems.
  • Education: High School Diploma or Equivalent required.
Benefits:
  • Competitive Pay: $17.00 per hour.
  • Flexible Schedule: Opportunities for flexible scheduling to accommodate your needs.
  • Employee Discounts: Enjoy discounts on membership and services.
  • Free Uniforms: Receive free uniforms and equipment.


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