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Customer Service Representative

2 months ago

Berlin, Maryland, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized and visually appealing store environment.

Key Responsibilities
  • Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
  • Store Operations: Maintain a clean and organized store environment, including receiving and stocking merchandise, and performing visual merchandising tasks.
  • Cash Handling: Process transactions accurately and efficiently, handling cash, credit card transactions, and returns.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, maintain store standards, and support each other in meeting customer needs.
  • Adaptability: Be flexible and adaptable in a fast-paced retail environment, responding to changing priorities and customer needs.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Retail Experience: Preferred.
  • Excellent Communication Skills: Essential for providing exceptional customer service and working effectively with colleagues.
  • Physical Demands: Ability to stand for long periods, move throughout the store, and lift up to 25 pounds.
What We Offer
  • Competitive Pay and Benefits: We offer a comprehensive compensation package, including competitive hourly wages and benefits.
  • Opportunities for Advancement: We are committed to developing our team members and providing opportunities for career growth and advancement.
  • A Fun and Supportive Work Environment: We strive to create a positive and inclusive work environment that fosters teamwork, creativity, and fun.