Customer Service Representative

5 days ago

West Berlin, New Jersey, United States Always A Good Sign Full time
Job Description

**Job Title:** Customer Service & Support Associate

**Company:** Always A Good Sign

**Location:** Not Specified

**Job Type:** Part-Time or Full-Time

**About Us:

At Always A Good Sign, we specialize in creating high-quality signage and vehicle wraps that make a statement. We're looking for a motivated and organized Customer Service & Support Associate to join our dynamic team. If you're passionate about customer service and enjoy a varied role with plenty of hands-on activities, this could be the perfect opportunity for you.

**Job Responsibilities:

• **Customer Communication:** Serve as the first point of contact for customer inquiries, providing clear and helpful information.

• **Vehicle Check-Ins & Walk-Arounds:** Conduct thorough walk-arounds with customers during vehicle check-ins to ensure all details are captured accurately.

• **Welcoming Walk-In Customers:** Assist walk-in customers with their needs, from general inquiries to detailed project discussions.

• **Team Support:** Provide assistance with various tasks, ensuring the office runs smoothly.

• **Printer Assistance:** Help with maintaining and operating printers to ensure timely production of high-quality materials.

• **Estimate Preparation:** Collaborate with staff to help prepare accurate and detailed estimates for customers.

• **Customer Notifications:** Contact customers when their jobs are finished or ready for pick-up, ensuring they are informed promptly.

• **Payment Processing:** Run credit cards and handle transactions efficiently and securely.

• **Quality Control:** Ensure all customer requests are met with high-quality products and services.

**Qualifications:

• Strong communication skills, both verbal and written.

• Excellent organizational abilities with attention to detail.

• Ability to multitask and handle a fast-paced environment.

• Experience in customer service or a similar role is preferred.

• Comfortable using office software, including email and basic payment processing systems.

• A positive, can-do attitude with a willingness to assist various team members.

**Why Join Us?

At Always A Good Sign, you'll be part of a supportive team that values creativity, innovation, and a commitment to excellence. We offer a collaborative work environment where your contributions are recognized and valued. Whether you're interacting with customers or supporting our team behind the scenes, your role will be integral to our success.

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