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Customer Service Representative
2 months ago
Fit Factory is a full-service health club that offers a luxury studio feel and membership options tailored to individual needs. Our goal is to provide an exceptional value that allows members to enjoy a high-end gym experience while still having time for life outside the gym.
Job SummaryWe are seeking a friendly and personable individual to join our team as a Front Desk Receptionist. As a key member of our team, you will be responsible for providing a positive first impression of our health club, interacting with customers, and ensuring a clean and welcoming environment.
Key Responsibilities- Customer Service: Provide information about Fit Factory and resolve customer concerns in a professional and courteous manner.
- Front Desk Operations: Open the club on time, manage the front desk, and ensure a smooth check-in process for members.
- Communication: Respond to customer inquiries, resolve issues, and maintain a positive relationship with members.
- Administrative Tasks: Complete contract forms, prepare change of address records, and issue service discontinuance orders as needed.
- Housekeeping: Maintain a clean and organized work environment, including the front desk and surrounding areas.
- Fun Work Environment: Join a dynamic and supportive team that is passionate about fitness and customer service.
- Casual Dress Code: Enjoy a relaxed and comfortable work environment that reflects our club's luxury feel.
- Competitive Pay: Earn a competitive hourly rate for your hard work and dedication.
- Flexible Schedule: Work a variety of shifts, including early mornings and mid-day hours, to accommodate your needs.
- Opportunities for Growth: Develop your skills and experience in a fast-paced and growing company.
- Customer Service Experience: At least 6 months of face-to-face retail customer service experience.
- Computer Skills: Average to above-average computer skills, including proficiency in software applications and systems.
- Education: High school diploma or equivalent required.
- 401(k) Plan: Participate in our company-matched 401(k) plan to secure your financial future.
- Employee Discount: Enjoy discounts on membership and services at Fit Factory.
- Flexible Schedule: Work a variety of shifts to accommodate your needs.
- Free Memberships: Receive free membership to our health club, including access to luxury amenities.
- Free Uniforms: Receive free uniforms and equipment to ensure a professional appearance.