Customer Service Representative

4 days ago


Berlin, New Jersey, United States Diggerland USA Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Associate at Diggerland USA. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities
  • Provide Exceptional Customer Service: Maintain a positive and engaging demeanor, greeting guests with a smile and ensuring their needs are met.
  • Stay Up-to-Date on Facility Information: Maintain knowledge of current specials, promotions, and events to provide guests with accurate information.
  • Operate Cash Handling Functions: Conduct cash handling duties, including operating Point of Sale cash registers and managing cash transactions.
  • Assist with Merchandising and Inventory: Assist with merchandising functions, including display, inventory receiving, stocking, and daily record keeping.
  • Upsell and Promote Products: Actively promote targeted products to increase guest spending and engagement.
  • Ensure Cleanliness and Presentation: Maintain the highest standards of cleanliness, presentation, and service in assigned areas.
Requirements
  • Strong Customer Service Skills: Deliver exceptional customer service with energy and a smile.
  • Excellent Multi-Tasking and Time Management Skills: Prioritize and perform concurrent tasks with minimal direction.
  • Basic Math Skills: Apply basic math skills to cash handling duties.
  • Flexibility and Availability: Be flexible regarding scheduling and available to work weekends, holidays, and special events.
Preferred Qualifications
  • Previous Customer Service or Guest Focused Experience: Previous experience in customer service or guest-focused roles.
  • Previous Cash Handling Experience: Previous experience with cash handling duties.
  • Full Availability: Available to work full-time, including weekends, holidays, and special events.
Physical Demands
  • Lifting and Standing: Able to lift up to 30 lbs and stand for long periods.
  • Working in a Fast-Paced Environment: Able to work in a fast-paced environment with flashing lights and loud noises.
  • Weather Conditions: Able to work in hot or cold weather conditions.


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