Customer Service Staff Support Representative

3 days ago


West Chester, Pennsylvania, United States County of Chester Full time

Job Title: Customer Service Staff Support Representative

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Staff Support Representative to join our team at the County of Chester. As a key member of our Assessment Department, you will provide exceptional customer service, administrative support, and clerical duties to ensure the smooth operation of our office.

Key Responsibilities:

  • Provide excellent customer service to the public, responding to phone calls, emails, and in-person inquiries.
  • Perform various administrative tasks, including data entry, filing, and record-keeping.
  • Assist with special projects, such as research, training, and data analysis.
  • Maintain accurate and up-to-date records, databases, and spreadsheets.
  • Collaborate with colleagues to achieve departmental goals and objectives.

Requirements:

  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Minimum one year of general office experience, preferably in a customer-facing role.
  • Intermediate skills in Microsoft Office, including Word, Excel, and Access.
  • Excellent communication, organizational, and time management skills.
  • Ability to work independently and as part of a team.

What We Offer:

The County of Chester offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. We also offer opportunities for professional growth and development, as well as a supportive and inclusive work environment.



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