Account Services Representative

2 weeks ago


New Berlin, Wisconsin, United States Process Retail Group Full time

Company Overview

Process Retail Group

We are a dynamic and expanding organization that collaborates with leading brands and retailers across various sectors including consumer electronics, sporting goods, grocery, and luxury items. Our expertise lies in providing tailored, point-of-purchase retail marketing and merchandising solutions that empower our clients to excel in their respective markets. Our team consists of innovators, strategists, and diligent workers who are deeply committed to our mission.

Position Summary

We are seeking a dedicated Customer Account Representative who exemplifies our core values of customer-centricity, a balanced work ethic, and a results-driven approach, which are fundamental to our success and the culture at Process Retail Group.

Key Responsibilities

  • Report directly to the Operations Services Supervisor, providing customer service and resolving internal inquiries regarding customer needs.
  • Collaborate with production, estimating, and logistics teams to ensure outstanding customer service and timely delivery of products.
  • Assist in managing stock inventory and conduct quality control of final products.
  • Coordinate the fulfillment of incoming customer requests through various communication channels.
  • Handle incoming customer service inquiries and facilitate internal resolution of issues with relevant departments.
  • Manage pending orders, oversee product movement, and perform data entry in ERP systems.
  • Work with shipping and logistics to ensure efficient product movement and order fulfillment.
  • Oversee customer-supplied product management, including tracking, security, and inventory maintenance.
  • Develop expertise in our products to provide effective solutions and exceptional customer service.

Qualifications for Success

  • Mechanical aptitude with the ability to understand product functionality and troubleshoot issues effectively.
  • High School Diploma or equivalent required.
  • 1-3 years of relevant experience in manufacturing, customer service, retail, or product fulfillment.
  • Ability to adapt to varying environments and manage multiple tasks and responsibilities.
  • Strong leadership, organizational, multitasking, and problem-solving abilities.
  • Proficient in computer applications, particularly Microsoft Office and ERP systems.
  • Forklift certification or willingness to obtain certification.
  • Effective communication skills across various platforms within the organization.
  • Attention to detail and accuracy in all tasks.

Preferred Qualifications

  • Bachelor's Degree or 2-5 years of experience in a manufacturing or customer service environment.
  • Experience with e-commerce platforms or the ability to learn online customer systems.
  • Self-motivated with the capability to thrive in a fast-paced and dynamic environment.
  • Familiarity with ERP and order entry systems.
  • Experience with after-market parts programs and installation processes.
  • Background in purchasing is a plus.

Benefits

At Process Retail Group, we believe that our success begins with our people. Our culture, which blends traditional benefits with engaging team activities, fosters an environment where employees can thrive, feel inspired, and achieve outstanding results together. Our benefits include:

  • Comprehensive Medical/Dental/Vision Health Insurance
  • 401K plan with company matching
  • Life and Disability Insurance
  • Paid Holidays and Time Off
  • Opportunities for Volunteer Events
  • Company-sponsored activities
  • Wellness initiatives

Process Retail Group, Inc. is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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