Customer Parts and Service Specialist

2 weeks ago


New Berlin, Wisconsin, United States Herc-U-Lift Full time

Position Overview:
Herc-U-Lift, a prominent organization in the equipment industry, is in search of committed Parts and Service Representatives to enhance their skilled workforce. The successful candidate will play a crucial role in delivering outstanding customer service and facilitating parts ordering processes.

  • Establish and nurture strong relationships with customer accounts through effective communication.
  • Deliver exceptional customer service to drive sales growth.
  • Assist in accurately identifying the necessary items for customers and technicians.
  • Collaborate with suppliers to ensure precise parts identification.
  • Generate and manage Purchase Orders efficiently.
  • Support inventory management and billing processes.
Essential Skills and Qualifications:
  • Outstanding communication and telephone skills.
  • Demonstrated experience in customer support.
  • Capability to handle multiple tasks and prioritize effectively.
  • Detail-oriented with strong organizational skills.
Education and Experience Requirements:
  • High school diploma or equivalent qualification.
  • Prior experience in customer support and relevant industry preferred.
  • Physical demands include extended periods of sitting and the ability to lift up to 100 lbs.
Employee Benefits:
  • Comprehensive medical, dental, and vision insurance plans.
  • Paid time off, holidays, and a 401(k) plan with matching contributions.
  • Short- and long-term disability coverage.
  • Tuition reimbursement and opportunities for in-house training.

Herc-U-Lift, Inc. is an equal opportunity employer committed to fostering a positive work environment for all employees.



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