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Technical Support Professional

2 months ago

Philadelphia, Pennsylvania, United States InsideHigherEd Full time
Job Summary

InsideHigherEd is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-tier IT support and consulting to our clients, forming trusting professional relationships, and staying on the cutting edge of technologies supported.

Key Responsibilities
  • Provide technical support for contemporary client operating systems (Macintosh and Windows) and productivity applications.
  • Configure, deploy, and support client systems in a highly managed environment.
  • Participate in and serve as a liaison between the department, clients, other campus computing support groups, and other ISC teams.
  • Contribute to IT projects and coordinate resources in support of clients' diverse business goals.
  • Generate documentation to support changes, teach new concepts, and document policies and procedures.
  • Stay on the cutting edge of technologies supported and participate in professional development opportunities.
  • Participate in and lead campus-wide project teams, task forces, and user group meetings.
Requirements
  • Bachelor's degree and experience providing technical support.
  • Ability to thrive in a client-centric, technically-focused environment.
  • Ability to adapt to a changing and variable work experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to present technical materials clearly.
  • Maintain the confidentiality of sensitive materials.
  • Skills and experience in database development, web development, multimedia, audio-visual, or information security a plus.