Water Restoration Specialist

5 days ago


Florence, South Carolina, United States ServiceMaster Fire and Water Restoration Full time
Job Summary

We are seeking a highly skilled Water Restoration Specialist to join our team at ServiceMaster Fire and Water Restoration. As a key member of our team, you will be responsible for monitoring, inspecting, and completing tasks for water restoration jobs to ensure the successful completion of drying, demolition, and various restoration activities.

Key Responsibilities
  • Job Site Management: Retrieve work orders, check routes for travel, ensure appropriate equipment and supplies are loaded on the truck needed for the job, and arrive at the work site.
  • Customer Communication: Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
  • Job Completion: Complete assigned jobs according to company processes while maintaining quality control on each job.
  • Water Damage Repair: Perform water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, and demolition as directed by supervisor.
  • Equipment Maintenance: Ensure equipment, supplies, vehicles, and products are properly handled. Report any equipment malfunction and/or damage to supervisor.
  • Job Inspection: Inspect jobs after completion and obtain customer signatures for approval purposes, and request payments when necessary.
  • Monitoring and Adjustments: Perform daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency. Make daily adjustments to the drying plan based on meter readings.
  • Issue Resolution: Resolve issues with customers, communicate customer issues, daily job activities with supervisor, and key company staff.
  • Documentation: Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: Experience in the restoration or construction industry is not required but preferred.
  • License and Certification: Valid Driver's License and satisfactory driving record. Certifications are not required but preferred: WTR Water Damage Restoration Technician and ASD Applied Structural Drying Technician.
  • Skills: Good verbal and written communication skills, good customer service skills, experience with using mobile software to enter data, and ability to read and follow product label usage instructions.
  • Physical Demands: The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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