Client Relationship Specialist

2 weeks ago


Florence, South Carolina, United States ServiceMaster Fire and Water Restoration Full time
Job Overview

Position Summary

Responsible for nurturing connections with existing clients and referral partners while identifying new revenue streams.

Key Responsibilities

  • Engages with clients pre- and post-service to ensure satisfaction and uncover new opportunities
  • Identifies and cultivates new sales prospects within designated sectors
  • Establishes and maintains essential relationships with insurance professionals, adjusters, and other significant contacts
  • Continuously enhances product knowledge and hones sales strategies tailored to specific relationship types and sectors
  • Prepares documentation for client job file assessments
  • Tracks and reports on critical referral-source relationships on a weekly and monthly basis
  • Assists in collection efforts with non-residential clients when necessary
  • Addresses and resolves customer concerns

Qualifications

  • High school diploma or equivalent; a college degree is preferred
  • 1-2 years of experience in the Disaster Restoration industry; IICRC certifications are a plus
  • 6-12 months of sales experience or prior sales training is highly desirable, but not mandatory
  • Valid driver's license with a satisfactory driving record
  • Strong verbal and written communication skills
  • Excellent customer service abilities
  • Highly driven, with a robust work ethic and a passion for the sales process
  • Ability to build rapport and establish trust, fostering long-term client relationships
  • Capable of effectively presenting information to clients in one-on-one and small group settings
  • Good mathematical aptitude for performing calculations related to the sales process
  • Willingness to travel locally and regionally for trade shows, training, networking events, and service sales following significant incidents
  • Flexibility to work outside traditional hours for networking and representing the company at business social events
  • Proficient in utilizing social media and other online sales tools

Physical Requirements and Work Environment

The physical demands outlined are representative of those that must be met by an employee to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these essential functions.

The incumbent must be prepared to:

  • Occasionally lift up to 20 pounds through various means such as carrying, pushing, or repositioning objects.
  • Remain seated for extended periods while utilizing office equipment like computers and phones.
  • Engage in repetitive motions, including wrist, hand, and finger movements while typing and performing other tasks.
  • Quickly and accurately communicate ideas with others and act on detailed information.
  • Maintain close visual acuity for detail-oriented activities, such as data analysis and extensive reading.
  • Adapt to various indoor working conditions, including environments with or without climate control.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by associates in this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.



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