Front-End Operations Manager

5 days ago


Erie, Pennsylvania, United States Sam's Club Full time
Company Overview: At Sam's Club, we strive to provide an exceptional shopping experience for our members. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role will be responsible for providing exceptional service to members by assisting with purchasing decisions, resolving member complaints, and ensuring compliance with company policies and procedures.

Salary and Benefits: The estimated annual salary for this role is $41,600 - $58,560, based on the job requirements and location. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Job Description: As a Customer Service Representative, your key responsibilities will include:
  • Assisting management with supervising associates in assigned area of responsibility.
  • Communicating and supporting membership by providing information on membership types, programs, and benefits.
  • Providing and ensuring member service by acknowledging the member and identifying member needs.
  • Overseeing assigned area of responsibility by handling claims and returns, zoning the area, and arranging merchandise.
  • Completing accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Developing, communicating, and implementing processes and practices to meet business needs.

Requirements: To be successful in this role, you must have 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience. Additionally, you must be at least 18 years of age.

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