Front Office Agent
4 weeks ago
We are seeking a highly skilled Front Office Agent to join our team at Fairfield Inn Erie. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to all guests during their stay.
About the Role- Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
- Maximize room revenue and occupancy while ensuring a seamless guest experience.
- Familiarize yourself with all hotel rates, packages, and special promotions to effectively communicate with guests.
- Answer guest inquiries regarding restaurants, transportation, entertainment, and other services.
- Follow cash handling and credit policies strictly to ensure accurate financial transactions.
- Be aware of closed-out and restricted dates to avoid overbooking or unauthorized stays.
- Process room reservations accurately, adhering to rate-quoting scenarios.
- Maintain knowledge of hospitality terminology and emergency procedures to provide assistance when needed.
- High school diploma or equivalent required; college coursework in a related field preferred.
- Experience in a hotel or related industry is beneficial.
- Computer proficiency is essential, with the ability to operate relevant front desk software.
- Customer service skills, including effective communication and conflict resolution.
We offer a competitive salary of $40,000 - $50,000 per year, depending on experience. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, please apply for this exciting opportunity.
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Front Office Operations Specialist
3 weeks ago
Erie, Pennsylvania, United States Homewood Suites Erie Full time**Job Description:**The Front Desk Agent is a key member of our front office team, responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. This role requires excellent communication and customer service skills, as well as the ability to work effectively in a fast-paced environment.**Key...
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Front Office Service Representative
3 weeks ago
Erie, Pennsylvania, United States Fairfield Inn Erie Full timeAbout the RoleWe are seeking a skilled Front Office Service Representative to join our team at Fairfield Inn Erie. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in experience.The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor,...
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Customer Service Associate
4 weeks ago
Erie, Pennsylvania, United States Fairfield Inn Erie Full timeWe are seeking a Customer Service Associate - Front Office to join our team at the Fairfield Inn Erie. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key Responsibilities:Provide attentive and courteous service...
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Front Desk Representative
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Healthcare Office Coordinator
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Front-End Operations Manager
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Guest Experience Coordinator
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Cashier Services Specialist
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Cashier/Player Services Representative
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Front Desk Agent
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Front Desk Agent
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Guest Services Agent
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Licensed Agent Insurance Representative
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PT Ramp Agent ERI
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Front Desk Associate
4 weeks ago
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Front Desk Associate
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Guest Services Agent
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Account Manager Sales
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Entry Level Financial Representative
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Customer Service Representative
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