Front Desk Representative

3 weeks ago


Erie, Pennsylvania, United States Fairfield Inn Erie Full time

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a rapidly expanding presence in Europe, Latin America, and the Caribbean, our portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. We are seeking a highly skilled Front Desk Agent to join our team at the Fairfield Inn Erie.

Job Description

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. This role involves answering inquiries from guests regarding restaurants, transportation, entertainment, etc., as well as following all cash handling and credit policies. The ideal candidate will be aware of all rates, packages and special promotions, be familiar with all in-house groups, and have knowledge of emergency procedures.

Responsibilities:
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.

Salary: Estimated $40,000 - $50,000 per year, depending on experience.



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