Front Office Operations Specialist

6 days ago


Erie, Pennsylvania, United States Homewood Suites Erie Full time

**Job Description:**

The Front Desk Agent is a key member of our front office team, responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. This role requires excellent communication and customer service skills, as well as the ability to work effectively in a fast-paced environment.

**Key Responsibilities:**

  • Check-in and check-out guests, ensuring a smooth and efficient process
  • Manage reservations, rates, and inventory to maximize room revenue and occupancy
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local attractions
  • Process payments and handle cash transactions accurately and efficiently

**Requirements:**

  • High School diploma or equivalent required
  • College course work in a related field helpful
  • Experience in a hotel or a related field preferred
  • Excellent communication and customer service skills

**Estimated Salary Range:** $25,000 - $35,000 per year


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