Hotel Front Desk Associate

2 weeks ago


Erie, Pennsylvania, United States Fairfield Inn Erie Full time
Join Our Team

We are seeking a dedicated and customer-focused Hotel Front Desk Associate to join our team at Fairfield Inn Erie. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to all guests during their stay.

About the Role
  • Provide exceptional customer service to guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy while ensuring a seamless guest experience.
  • Familiarize yourself with all hotel rates, packages, and special promotions to effectively communicate with guests.
Responsibilities
  1. Answer guest inquiries regarding restaurants, transportation, entertainment, and other services.
  2. Follow cash handling and credit policies strictly to ensure accurate financial transactions.
  3. Be aware of closed-out and restricted dates to avoid overbooking or unauthorized stays.
  4. Process room reservations accurately, adhering to rate-quoting scenarios.
  5. Maintain knowledge of hospitality terminology and emergency procedures to provide assistance when needed.
Requirements
  • High school diploma or equivalent required; college coursework in a related field preferred.
  • Experience in a hotel or related industry is beneficial.
  • Computer proficiency is essential, with the ability to operate relevant front desk software.
  • Customer service skills, including effective communication and conflict resolution.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience.



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