Call Center Collections Manager

5 days ago

Fort Worth, Texas, United States CREDIT SYSTEMS INTERNATIONAL, INC. Full time
Job Title: Call Center Collections Supervisor

At Credit Systems International, Inc., we are seeking a highly skilled and experienced Call Center Collections Supervisor to join our team. As a key member of our management team, you will be responsible for directing the day-to-day operations of our call center, ensuring the efficiency and effectiveness of our operations, and maintaining compliance with governing laws and industry regulations.

Key Responsibilities:
  • Direct and manage the activities of call center staff, ensuring they meet performance targets and maintain high levels of customer satisfaction.
  • Develop and implement strategies to increase recoveries and reduce expenses, including specific campaigns, strategies, and collection techniques.
  • Collaborate with colleagues from Operations, Business Development, IT, Compliance, Human Resources, and Executive-level Managers to successfully meet client needs and manage the completion of assigned projects.
  • Source and/or develop performance improvement tools and techniques for process enhancement and streamlining.
  • Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
Requirements:
  • BS/BA or related field (or 5+ years of related/relevant work experience)
  • 5+ years working in a management capacity
  • Ability to thrive in a fast-paced, high-volume environment
  • Excellent interpersonal skills required
  • Excellent written, presentation, and communication skills
  • Ability to act as a transformation/change agent within the organization, demonstrating flexibility and effectiveness in varying situations with diverse roles, responsibilities, environments, and people
  • Demonstrated experience and expertise in the debt collections/call center industry
  • Track record of success in a leadership role
  • Proficiency in Microsoft Suite and other related applications
Benefits:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Wellness Program
  • 401(k)
  • Paid Holidays
  • Annual Vacation Award
  • Monthly Flextime Accrual
  • FSA
  • DCA
  • Employee Discount Portal
  • Discount Retail Club Membership
  • AT&T Mobile Discounts

Credit Systems International, Inc. provides Equal Employment Opportunity (EEOC) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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