Bilingual Collections Specialist

1 week ago

Fort Worth, Texas, United States DigniFi Full time
Job Title: Bilingual Collections Representative

About the Role:

We are seeking a highly skilled and experienced Bilingual Collections Representative to join our team at DigniFi. As a key member of our collections department, you will be responsible for contacting delinquent customers, making collection calls, and providing exceptional customer service.

Key Responsibilities:

  • Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
  • Place calls using a Dialer as well as manually dialing.
  • Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments, and resolving client discrepancies.
  • Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations.
  • Accountable for reducing delinquency for assigned accounts.
  • Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
  • Ensure all customer demographic information is correct including addresses, phone numbers and which contact method each customer prefers.
  • Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer.
  • Locate customers using skip tracing methods approved by management
  • Handle calls and emails from customers and partners related to applications and payments.

Requirements:

  • Experience in consumer loans and collections
  • Minimum of 2 + years' experience in collections
  • Knowledge of Fair Debt Collections Practices Act (FDCPA), and Consumer Financial Protection Bureau (CFPB)
  • Bilingual is a plus
  • Strong analytical skills
  • Ability to multitask
  • Excellent verbal and written communication skills
  • Recovery and Collections experience preferred
  • Ability to work in a small team
  • Willing to work Saturdays

What We Offer:

  • Accrue 16 Days of PTO per year
  • 11 Paid Holidays
  • 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
  • Long-term Disability Insurance
  • Basic Life Insurance
  • Paid Parental Leave
  • Matching 401k
  • 100% Remote Work

Why DigniFi:

DigniFi is a mission-driven company that provides Point-of-Sale financing solutions to help auto dealers and service centers grow their business. We value our employees and offer a supportive work environment, flexible work arrangements, and opportunities for career growth.

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