Collections Representative

6 days ago


Fort Worth, Texas, United States DigniFi Full time
About DigniFi

DigniFi is a mission-driven company that provides Point-of-Sale financing solutions to help partners increase revenue and drive accessory orders. Our goal is to make financing for daily life needs accessible and inclusive.

Job Description

We are seeking a skilled Collections Representative to join our team. As a Collections Representative, you will be responsible for contacting delinquent customers, making collection calls, and providing customer service regarding collection issues.

Key Responsibilities
  • Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
  • Provide customer service regarding collection issues, processing customer payments, and resolving client discrepancies.
  • Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, and customer reconciliations.
  • Accountable for reducing delinquency for assigned accounts.
  • Must communicate effectively with sales department regarding customer accounts on a timely basis.
Requirements
  • Experience in consumer loans and collections.
  • Minimum of 2 + years' experience in collections.
  • Knowledge of Fair Debt Collections Practices Act (FDCPA), and Consumer Financial Protection Bureau (CFPB).
  • Bilingual is a plus.
  • Strong analytical skills.
  • Ability to multitask.
  • Excellent verbal and written communication skills.
What We Offer
  • Accrue 16 Days of PTO per year.
  • 11 Paid Holidays.
  • 80% Employer-Paid Premiums for Medical, Dental, and Vision Insurance.
  • Long-term Disability Insurance.
  • Basic Life Insurance.
  • Paid Parental Leave.
  • Matching 401k.
  • 100% Remote Work.


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