Call Center Team Lead
1 day ago
Serenity Healthcare, LLC is seeking a skilled Call Center Supervisor to lead our team of customer service professionals. As a key member of our organization, you will be responsible for driving exceptional results in a customer-centric call center environment.
Key Responsibilities:- Leverage data-driven insights to oversee intricate processes and manage performance metrics, policies, and procedures.
- Identify opportunities to enhance customer service protocols and provide valuable coaching, constructive feedback, and conduct performance evaluations.
- Foster a productive and achievement-oriented environment that promotes exceptional customer service, communication, problem-solving, and de-escalation skills.
- At least 1 year of experience as a customer service supervisor (REQUIRED)
- Background in call center environment
- Proficient in identifying and measuring core competencies and performance metrics
- Passion for supporting individuals facing health challenges
- Ability to make sound decisions amidst competing priorities
- Exceptionally organized with acute attention to detail
- Driven and self-motivated
- Medical, Dental, Vision Insurance
- Clear paths for growth and advancement
- Competitive compensation
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
Serenity Healthcare, LLC is a healthcare technology leader that leverages advanced medical devices to provide individuals with long-term success. We are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare.
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System Team Lead
1 week ago
Fort Worth, Texas, United States MHMR Tarrant Full timeJob Title: System Team Lead - Call CenterJoin MHMR Tarrant as a System Team Lead - Call Center, where you will play a vital role in supporting the call center staff in connecting callers to resources and services. This position requires a friendly, outgoing, and detail-oriented individual with exceptional coaching skills.Key Responsibilities:Provide...
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Director of Call Center Operations
5 days ago
Fort Worth, Texas, United States EECU Full timeJob DescriptionEECU is seeking a highly skilled and experienced Director of Call Center Operations to lead our contact center team. As a key member of our organization, you will be responsible for overseeing and enhancing our overall contact call center operations and strategic leadership.Key Responsibilities:Oversee daily operations to ensure efficiency,...
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Medical Call Center Representative
4 weeks ago
Fort Worth, Texas, United States Amerit Consulting Full timeJob Summary:We are seeking a highly skilled Medical Call Center Representative to join our team at Amerit Consulting. As a Medical Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and working on various cases and assignments.Key Responsibilities:Customer...
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Medical Call Center Representative
3 weeks ago
Fort Worth, Texas, United States CornerStone Staffing Full timeSeeking a skilled and bilingual individual to join our team as a Medical Call Center Representative. In this role, you will provide exceptional customer service to our clients while working in a fast-paced call center environment.Key Responsibilities:Ensure accurate and timely service to all clientsDocument and update records as neededMake outbound calls to...
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Call Center Collections Manager
5 days ago
Fort Worth, Texas, United States CREDIT SYSTEMS INTERNATIONAL, INC. Full timeJob Title: Call Center Collections SupervisorAt Credit Systems International, Inc., we are seeking a highly skilled and experienced Call Center Collections Supervisor to join our team. As a key member of our management team, you will be responsible for directing the day-to-day operations of our call center, ensuring the efficiency and effectiveness of our...
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Call Center Specialist
1 month ago
Fort Worth, Texas, United States EECU Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EECU. As a key member of our call center team, you will be responsible for providing exceptional customer service to our members, resolving issues, and answering questions in a timely and professional manner.Key ResponsibilitiesProvide excellent...
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Mortgage Call Center Specialist
5 days ago
Fort Worth, Texas, United States CornerStone Staffing Full timeMortgage Call Center Representative Job DescriptionWe are seeking a highly skilled Mortgage Call Center Representative to join our team at CornerStone Staffing. As a Mortgage Call Center Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and concerns, and working effectively with...
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Mortgage Call Center Specialist
2 weeks ago
Fort Worth, Texas, United States CornerStone Staffing Full timeMortgage Call Center Representative Job DescriptionWe are seeking a highly skilled Mortgage Call Center Representative to join our team at CornerStone Staffing. As a Mortgage Call Center Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and concerns, and working effectively with...
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Medical Call Center Specialist
1 month ago
Fort Worth, Texas, United States CornerStone Staffing Full time**Job Summary**CornerStone Staffing is seeking a highly skilled and bilingual individual to join our team as a Medical Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their patients.**Key Responsibilities:**Provide accurate and timely responses to customer...
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Mortgage Call Center Specialist
3 weeks ago
Fort Worth, Texas, United States CornerStone Staffing Full timeMortgage Call Center Representative Job DescriptionWe are seeking a highly skilled and experienced Mortgage Call Center Representative to join our team at CornerStone Staffing. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving customer inquiries and concerns, and working...
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Medical Call Center Representative
1 month ago
Fort Worth, Texas, United States CornerStone Staffing Full timeCornerStone Staffing is seeking a dedicated and compassionate Bilingual Medical Call Center Representative to join our team. This role offers the opportunity to make a real difference in the lives of patients while providing exceptional customer service. In this position, you will be responsible for handling inbound and outbound calls from Health Plan...
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Healthcare Call Center Representative Trainee
2 weeks ago
Fort Worth, Texas, United States Workforce Solutions for Tarrant Co. Full timeJob Description:The Health Plan Call Center Rep Trainee will undergo comprehensive training to excel in a Call Center Rep 1 position.This role requires providing exceptional, prompt, and courteous service to Cook Children's Health Plan Members and Providers in a fast-paced call center environment.The Trainee will deliver quality services by responding to...
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Lead Will Call Associate
2 weeks ago
Fort Worth, Texas, United States Sonepar Full timeJob SummaryThe Lead Will Call Associate will be responsible for servicing walk-in and phone-in customers at the counter showroom by selling electrical/utility supplies and solutions, processing orders from customers, and utilizing all required company policies, procedures, and systems in an expeditious manner.Key ResponsibilitiesGreet customers on the sales...
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Spanish Bilingual Call Center Professional
3 weeks ago
Fort Worth, Texas, United States MDA Edge Full timeMDA Edge is seeking a highly skilled and experienced Spanish Bilingual Call Center Banker to join our team. The ideal candidate will have a strong background in financial services, with experience in sales, cross-selling, and up-selling. They will also have a proven track record of working in an inbound or outbound contact center, with a focus on providing...
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Multilingual Call Center Specialist
1 month ago
Fort Worth, Texas, United States CornerStone Staffing Full timeJob SummaryWe are seeking a highly skilled and customer-focused Bilingual Member Services Representative to join our team at CornerStone Staffing. As a key member of our team, you will be responsible for delivering exceptional service to our members, building lasting relationships, and protecting our members' interests.Key ResponsibilitiesDeliver Exceptional...
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Spanish Bilingual Call Center Professional
3 weeks ago
Fort Worth, Texas, United States MDA Edge Full timeMDA Edge is seeking a highly skilled and experienced Spanish Bilingual Call Center Banker to join our team. The ideal candidate will have a strong background in financial services, with experience in sales, cross-selling, and up-selling. They will also have a proven track record of working in an inbound or outbound contact center, with a focus on delivering...
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Customer Service Team Lead
4 weeks ago
Fort Worth, Texas, United States McKesson Cork Full timeJob SummaryThe Customer Service Team Lead is a key member of the McKesson Cork team, responsible for providing exceptional customer service and support to our clients. As a Team Lead, you will be responsible for leading a team of customer service representatives, providing guidance and support to ensure that our clients receive the highest level of...
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Health Plan Call Center Representative Trainee
3 weeks ago
Fort Worth, Texas, United States Workforce Solutions for Tarrant Co. Full timeJob Description:The Health Plan Call Center Rep Trainee will undergo comprehensive training to excel in a Call Center Rep 1 position. This role requires providing exceptional service to Cook Children's Health Plan Members and Providers in a fast-paced environment. Key responsibilities include delivering quality services by responding promptly and courteously...
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Customer Service Team Lead
4 weeks ago
Fort Worth, Texas, United States McKesson Full timeJob SummaryThe Customer Service Team Lead is a key member of the McKesson team, responsible for providing exceptional customer service and support to our clients. This role requires a strong understanding of customer needs and a ability to communicate effectively with internal stakeholders.Key ResponsibilitiesProvide timely and effective support to...
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Customer Care Team Lead
2 weeks ago
Fort Worth, Texas, United States McKesson Full timeJob SummaryThe Customer Care Team Lead plays a vital role in supporting the manager and/or supervisor, serving as a subject matter expert for the Provider Service Teams. This position performs the same duties as the Provider Service staff while maintaining the department's administrative responsibilities.Key ResponsibilitiesAssists customers with various...