Call Center Team Lead

1 day ago


Fort Worth, Texas, United States Serenity Healthcare, LLC Full time
Call Center Supervisor Opportunity

Serenity Healthcare, LLC is seeking a skilled Call Center Supervisor to lead our team of customer service professionals. As a key member of our organization, you will be responsible for driving exceptional results in a customer-centric call center environment.

Key Responsibilities:
  • Leverage data-driven insights to oversee intricate processes and manage performance metrics, policies, and procedures.
  • Identify opportunities to enhance customer service protocols and provide valuable coaching, constructive feedback, and conduct performance evaluations.
  • Foster a productive and achievement-oriented environment that promotes exceptional customer service, communication, problem-solving, and de-escalation skills.
Qualifications:
  • At least 1 year of experience as a customer service supervisor (REQUIRED)
  • Background in call center environment
  • Proficient in identifying and measuring core competencies and performance metrics
  • Passion for supporting individuals facing health challenges
  • Ability to make sound decisions amidst competing priorities
  • Exceptionally organized with acute attention to detail
  • Driven and self-motivated
What We Offer:
  • Medical, Dental, Vision Insurance
  • Clear paths for growth and advancement
  • Competitive compensation
  • No cold calling or sales involved
  • Generous PTO plus 10 major holidays off
  • 401K retirement plan
  • Employee Referral Program

Serenity Healthcare, LLC is a healthcare technology leader that leverages advanced medical devices to provide individuals with long-term success. We are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare.


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