Mortgage Call Center Specialist

5 days ago


Fort Worth, Texas, United States CornerStone Staffing Full time
Mortgage Call Center Representative Job Description

We are seeking a highly skilled Mortgage Call Center Representative to join our team at CornerStone Staffing. As a Mortgage Call Center Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and concerns, and working effectively with customers to achieve resolution.

Key Responsibilities:

  • Provide customer support to customers through written correspondence and phone calls
  • Handle and resolve customer inquiries and concerns in a timely and professional manner
  • Work effectively with customers to achieve resolution and satisfaction
  • Consult with Escalation Specialists and Customer Service Representatives on non-complex issues
  • May provide guidance and/or mentoring to less experienced customer service associates
  • Assist with special projects and other duties as assigned

Requirements:

  • 1+ years of Customer Service experience
  • 1+ years of Mortgage Servicing experience
  • Experience working in MSP preferred
  • Excellent communications and interpersonal skills
  • Proficient in Microsoft Office
  • Excellent problem solving skills
  • Excellent written and verbal communication skills
  • Ability to execute and prioritize multiple tasks

Application Process:

  • Background check
  • Soft credit check

To apply for this job, please click the Apply Online button and follow the instructions.



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