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Collections Representative

2 months ago

Fort Worth, Texas, United States DigniFi Full time
Job Description

About DigniFi:

DigniFi is a mission-driven financial services company that provides point-of-sale financing solutions to help businesses increase revenue and drive growth. Our goal is to make financing accessible and inclusive for consumers, and we're looking for a skilled Collections Representative to join our team.

Key Responsibilities:

  • Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
  • Place calls using a dialer as well as manually dialing.
  • Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments, and resolving client discrepancies.
  • Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations.
  • Accountable for reducing delinquency for assigned accounts.
  • Must communicate and follow up effectively with sales department regarding customer accounts on a timely basis.
  • Ensure all customer demographic information is correct, including addresses, phone numbers, and preferred contact methods.
  • Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer.
  • Locate customers using approved skip tracing methods.
  • Handle calls and emails from customers and partners related to applications and payments.

Requirements:

  • Experience in consumer loans and collections.
  • Minimum of 2+ years' experience in collections.
  • Knowledge of Fair Debt Collections Practices Act (FDCPA) and Consumer Financial Protection Bureau (CFPB).
  • Strong analytical skills.
  • Ability to multitask.
  • Excellent verbal and written communication skills.
  • Recovery and collections experience preferred.
  • Ability to work in a small team.
  • Willingness to work Saturdays.

What We Offer:

  • Supportive leadership and career growth opportunities.
  • A mission-driven company that values work-life balance.
  • A collaborative and inclusive team environment.
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.