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Account Operations Coordinator

2 months ago


Chicago, Illinois, United States Flock Freight Full time
About the Role

Flock Freight is a leading FreightTech company that utilizes patented technology to optimize freight movement, ensuring efficiency, reliability, and sustainability. As an Account Operations Coordinator, you will play a crucial role in ensuring operational excellence for our largest customers.

Key Responsibilities
  • Operational Execution
    • Collaborate with Account Executives and Account Managers to support customer relationships and handle day-to-day operational needs.
    • Take ownership of daily account operations from quotes to invoices.
    • Strategically accept or reject freight to maximize profitability.
  • Customer Service
    • Ensure quoting SLAs are met and executed.
    • Ensure scheduling SLAs are met and executed to optimize for coverable time.
    • Handle customer needs, internal escalations, and resolve issues quickly.
  • Load Management
    • Manage load boards, coverage, escalations, and timely issue resolution.
    • Ensure successful billing, manage rates, fuel surcharges, and resolve billing issues.
  • Process Improvement
    • Maintain SOPs for all customers, meet service expectations, and escalate service concerns/trends to leadership.
Requirements
  • Bachelor's Degree
  • Flexibility to work after-hours, weekend shifts, and holidays as needed
Benefits
  • Flexible PTO: Our team members work hard and deserve the time they need to rest and recharge.
  • 401(k) Employer Match: We provide a 401(k) plan that offers a 4% employer match.
  • Medical, Dental & Vision: Generous coverage for employees and dependents.