Account Coordinator
4 days ago
At Sedex, we are seeking a highly motivated and organized Account Coordinator to join our team. As an Account Coordinator, you will play a key role in supporting our Strategic Account Managers in developing and maintaining long-term relationships with our strategic customers.
Key Responsibilities:- Assist Strategic Account Managers in managing key project deliverables to support revenue growth, customer retention, and satisfaction.
- Collaborate with internal stakeholders to deliver exceptional customer experiences.
- Develop and maintain strong relationships with key accounts, customer stakeholders, and executive sponsors.
- Manage meeting notes, follow-ups, and outcomes to ensure timely and successful delivery of solutions.
- Day-to-day management of technology and product queries across the strategic portfolio.
- Own and resolve customer complaints in a timely manner, ensuring both Sedex and customer needs are considered.
- Responsible for raising invoices and chasing payments for membership and services sold.
- Identify opportunities to improve processes that positively impact the customer journey.
- Support the coordination of global accounts with regional teams and align on goals and deliverables.
- Manage product email campaigns and collaborate with internal business teams.
- 2+ years' experience in an account support or sales administrator role.
- Ability to work in a fast-paced, ambiguous, and ever-changing startup environment.
- Experience in creating and strengthening customer and internal relationships.
- Innovative and creative problem-solving skills.
- Critical and creative thinking with the ability to be agile in an ever-changing environment.
- Strong listening skills and ability to communicate effectively at all levels.
- Excellent information gathering and verbal/written presentation skills.
- Knowledge of Salesforce, Microsoft Office, and ideally Gainsight or other Customer Success tools.
Sedex is a leading provider of data-led insights, accessible tools, and exceptional services for more sustainable supply chains. Our vision is to be a leader in making global supply chains more socially and environmentally sustainable. We strive to achieve this through inclusive behaviors that embody our values of being collaborative, responsible, transparent, quality-driven, and committed to service excellence.
We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day. We are focused on providing a culture characterized by inclusive everyday behaviors built on a foundation of respect and appreciation for diversity in all its forms.
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