Retail Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our store.
Key Responsibilities- Customer Service: Provide outstanding customer service, anticipating customer needs, and offering personalized solutions to meet their requirements.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping.
- Operations: Ensure efficient store operations, including managing the production queue, operating equipment, and maintaining a safe and clean store environment.
- Financial Transactions: Process financial transactions accurately and efficiently, handling cash and making change as needed.
- Team Collaboration: Work collaboratively with team members to achieve sales goals, resolve customer issues, and maintain a positive store atmosphere.
- Education: High school diploma or equivalent required.
- Experience: 6+ months of specialized experience in a retail or customer service environment.
- Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
This role requires standing for extended periods, moving and lifting up to 55 pounds, and working in a fast-paced environment with minimal supervision.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.
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