Retail Customer Service Representative

5 days ago


Baltimore, Maryland, United States DICK'S SPORTING GOODS INC Full time

Customer Service Specialist - Retail

At DICK'S Sporting Goods, we're committed to creating an inclusive and diverse workforce that reflects the communities we serve. As a Customer Service Specialist, you'll play a critical role in providing genuine, helpful, and friendly service to our athletes, helping them perform at their best and enjoy their sport.

Key Responsibilities:

  • Create a world-class customer experience by providing passionate customer service and selling through customer engagement
  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
  • Serve as primary customer service provider at the front end and liaison between customers and management
  • Ensure customers receive outstanding service by adhering to and enforcing customer service programs
  • Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
  • Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
  • Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions

Requirements:

  • Flexible availability including nights, weekend, and holidays
  • Ability to provide outstanding customer service
  • Ability to direct efficient front-end operations
  • Basic cash management procedures
  • 1-2 years of Retail Cashier or Sales experience preferred

DICK'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.



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