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Retail Customer Service Representative

2 months ago

Baltimore, Maryland, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Associate at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our store.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, anticipating customer needs, and offering personalized solutions to meet their requirements.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs, and graphics, and shipping solutions.
  • Operations: Ensure efficient store operations, including managing the production queue, operating equipment, and maintaining a safe and clean store environment.
  • Financial Transactions: Process financial transactions accurately and efficiently, handling cash, making change, and completing required financial paperwork.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6+ months of specialized experience in a retail or customer-facing role.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
Working Conditions

This role requires standing for extended periods, moving and lifting up to 55 pounds, and working in a fast-paced environment with minimal supervision.

Equal Employment Opportunity

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, or other protected status.