Financial Patient Advocate
2 weeks ago
Company: Allina Health
Department: AHCI Cancer Center Coon Rapids
Shift: Day (United States of America)
Shift Length: 8 hour shift
Hours Per Week: 40
Union Contract: Non-Union
Weekend Rotation: None
Job Summary: The Patient Financial Navigator plays a crucial role in assisting patients and their families in accessing financial resources. This position involves assessing the financial circumstances of patients and determining their eligibility for various financial assistance programs. The navigator provides essential support in enrolling patients in available government initiatives and educates them on alternative payment options and assistance programs.
Key Position Details:
- No weekend or major holiday shifts
- Eligible for benefits
Principal Responsibilities:
- Conducts screenings for financial navigation services
- Engages with patients to discuss their insurance status and associated treatment costs
- Assesses patient eligibility for assistance programs
- Facilitates the completion of necessary assistance program documentation
- Maintains and optimizes patient insurance information and benefits
- Monitors patients for potential financial risks and refers them to appropriate agencies as needed
- Educates both colleagues and patients regarding financial navigation services
- Tracks and reports on key metrics related to the success of the financial navigation program
Job Requirements:
- Preferred: Associate's or Bachelor's degree in a Healthcare or Business-related field
- Required: 2 to 5 years of experience in Healthcare Customer Service or Revenue Cycle
- Preferred: Experience in Patient Accounts or Financial Counseling
- Preferred: Knowledge of healthcare billing and insurance processes
Physical Demands: This role is primarily sedentary, with occasional lifting of weights up to 10 lbs.
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