Care Advocate

5 days ago

Minneapolis, Minnesota, United States Spring Health Full time
About the Role

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs.

We're seeking a highly skilled Care Advocate to join our team and support the mental health and wellbeing of employees at a leading nationwide retailer. As a Care Advocate, you will serve as a convenient and timely resource for employees, connecting them to community and company resources, and providing support throughout applications and follow-ups as needed.

Key Responsibilities
  • Identify and make referrals for work-life, financial & legal, and basic needs support
  • Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources
  • Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals
  • Offer consultation related to navigating mental health resources (local and national) and available workplace benefits
  • Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources)
  • Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral)
  • Represent Spring Health and help to support/reinforce program parameters and goals
  • Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints
  • Submit reporting documentation of all client and organizational activities on a routine and timely basis
  • Attend customer meetings as requested/appropriate
  • Embed in the customer culture and proactively build strong working relationships with key customer stakeholders
  • Demonstrate cultural humility and promotion of diversity, equity and inclusion
Requirements
  • A masters in Social Work from an accredited university is preferred but not required; Bachelors in Social Work or Psychology required
  • Bilingual in English and Somali preferred, but not required
  • Experience working with diverse populations and backgrounds within the social work industry
  • Experience helping organizations manage evolving workforce environments and norms is a plus
  • Experience connecting individuals to resources quickly in times of crisis is a plus
  • Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus
  • Experience assisting individuals through burnout, managing work-life balance is a plus
  • Ability to balance the needs of multiple stakeholders
  • Flexibility and creativity when approaching workplace challenges
  • Depth of knowledge of community resources
  • Knowledge or experience in working with retail employees is a plus
  • Excellent listening, written and verbal communication skills
  • Acknowledge and embrace diversity and inclusion
  • Motivated to go above and beyond for members to provide a high-touch experience
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks
  • Stable transportation and ability to work from multiple onsite locations
  • Located within a 10 mile radius of job location listed

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