Retail Operations Supervisor

2 weeks ago

Waterloo, Iowa, United States GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. Full time
Job Overview

Position Summary:

This role is under the supervision of the Store Manager and aligns with the mission, guiding principles, values, ethics, and strategic objectives of Goodwill Industries of Northeast Iowa, Inc. The individual in this position is accountable for facilitating the efficient processing of donated items from collection to retail, which encompasses receiving, production, security, safety, loss prevention, merchandising, and sales operations. Additionally, this role includes executing all responsibilities of a Sales Associate and managing basic store functions in the absence of supervisory staff. Exceptional service is provided to both internal and external clients through effective communication and quality work.

Key Responsibilities:

(Essential functions are highlighted in bold.)

  • Assigns and oversees daily tasks for Sales Associates and Utility personnel.
  • Utilizes independent judgment in decision-making.
  • Welcomes customers promptly upon their arrival, ensuring a positive shopping experience that aligns with agency standards.
  • Guarantees timely sorting and grading of all donations and truck deliveries to maintain well-stocked stores with quality merchandise. Donations are allocated to the appropriate areas, and accurate donation counts are maintained.
  • Manages cash register operations to ensure all transactions are conducted efficiently, minimizing wait times for customers.
  • Identifies suitable merchandise for online sales and processes it accordingly.
  • Marks and organizes new merchandise following established procedures.
  • Greets donors warmly at their vehicles and assists with unloading items, ensuring a positive donation experience.
  • Offers tax receipt forms to each donor.
  • In between donor interactions, sorts materials to ensure that 95% of unsellable items are redirected appropriately.
  • Accountable for meeting daily production goals.
  • Prevents theft by maintaining vigilance and promptly reporting any suspicious behavior to management.
  • Assists with general maintenance tasks such as snow removal, light bulb replacement, and window cleaning.
  • Trains and guides new team members on job responsibilities, agency policies, ethical standards, and best practices.
  • Delegates job responsibilities under the Store Manager's guidance and holds team members accountable for adhering to best practices and standard operating procedures.
  • Maintains a clean and safe store environment by focusing on housekeeping and safety protocols. Communicates repair and maintenance needs as necessary.
  • Conducts monthly store inspections, health/safety checklists, and drills.
  • Collaborates within the department to enhance service opportunities and support continuous improvement.
  • Creates staff schedules.
  • Provides insights to the Store Manager regarding team member performance evaluations.
  • Recommends corrective actions to the Store Manager while ensuring confidentiality.
  • Completes store opening and closing procedures as required.
  • Completes, verifies, and submits daily reports, deposits, and paperwork as directed by the Store Manager.
  • Timely submission of Truck Orders.
  • Communicates any new or unusual information to the Store Manager promptly.
  • Assists in preparing outgoing truck loads, including baling, sorting, and organizing, and aids the truck driver with loading and unloading.
  • Minimizes waste and maximizes salvage revenue by recycling products efficiently.
  • Ensures that all equipment is in safe working condition and that safety measures are implemented.
  • Operates forklift equipment.
  • Completes all job responsibilities and meets work requirements.
  • Embodies Goodwill's core values, IMPACT: Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories.

Qualifications:

  • Must be at least 18 years of age.
  • High School Diploma or Equivalent preferred. A minimum of 2 years of military service, high school, or related full-time employment may be considered as a substitute.
  • Strong written and verbal communication skills.
  • Ability to direct, assign, and delegate daily tasks to team members.
  • Ability to exercise independent judgment.
  • Possesses a positive attitude and inspires enthusiasm in others.
  • Must be capable of lifting, pushing, or pulling fifty pounds with assistance.
  • Demonstrates loyalty to the agency and its mission and policies.
  • Reliable transportation and the ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Willingness to obtain a forklift license.
  • Ability to use sound judgment, discretion, and initiative.

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