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Retail Team Leader

2 months ago

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Retail Team Leader

Overview

As a Retail Team Leader, you thrive in an environment where you can inspire and develop your team to enhance the in-store Customer Experience. You are prepared to take charge of all aspects of the Customer Experience, which encompasses store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will undertake all managerial responsibilities. Your success will be evaluated based on your ability to drive sales and achieve profit objectives for your designated store.

Our diverse portfolio of brands is dedicated to empowering youth culture. We are unwavering in our commitment to fuel a shared passion for self-expression, creating exceptional experiences at the core of the sport and sneaker communities through the strength of our people. If you aspire to be part of something larger than yourself, you have found the right opportunity.

Key Responsibilities

  • Coaching and motivating your team to achieve sales targets while delivering outstanding customer service.
  • Ensuring high levels of customer satisfaction by being well-versed in all products and collaborating with colleagues to provide excellent sales support.
  • Meeting sales, customer experience, merchandising, visual, and operational standards.
  • Acting as a liaison between customers, sales associates, and store leadership.
  • Learning and sharing expertise on products and trends to meet customer needs.
  • Maintaining an awareness of product knowledge and current or upcoming trends.
  • Contributing to a positive and inclusive workplace culture.

Qualifications

  • Proven leadership skills with a minimum of 1 year of experience in a customer-facing sales environment.
  • Confident and comfortable engaging with customers to provide an elevated experience.
  • Driven to achieve exceptional results through enthusiasm for customer interaction and athletic products.
  • Resourceful and adaptable in responding to changing demands in a dynamic retail environment.
  • Proactive in completing tasks and activities with minimal supervision.
  • Strong analytical and mathematical skills, including problem-solving, decision-making, and financial analysis.
  • High standards of ethics, values, integrity, and trust.
  • Flexible availability, including evenings, weekends, and holidays.