Retail Assistant Manager

Job Summary:

Iowa Cannabis Company is seeking a highly motivated and detail-oriented Assistant Dispensary Manager to join our team at our Waterloo location. As a key member of our dispensary operations team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring the success and compliance of our dispensary operations.

Key Responsibilities:

• Customer Service: Engage with patients in a friendly and informative manner, ensuring a positive dispensary experience.
• Inventory Management: Assist in managing inventory, ensuring the availability and variety of products.
• Team Collaboration: Collaborate with the team to drive the success and compliance of the dispensary operations.
• Operational Functions: Coordinate and communicate operational functions to upper management and corporate.
• Customer Service: Ensure that all patients received outstanding customer service.
• De-escalation: De-escalate escalated patients.
• Confidentiality: Maintain strictest confidentiality in compliance with HIPAA guidelines.
• Product Knowledge: Maintain knowledge on the proper potency and dosage for various medical conditions.
• Product Education: Educate patients about the product and application method.
• Customer Transactions: Provide direct service to customers, including financial transactions, proper entry into database, monitoring of product sold, and labeling purchased product.
• Inventory Control: Dispense medicine accurately and efficiently through the combined use of innate math skills and the point of Sale (POS) system and cash register within IDPH patient limits.
• Cleanliness: Maintain strict company controls over inventory and other dispensary asset.
• Sanitation: Maintain cleanliness of dispensary through regular dusting, glass cleaning, vacuuming, sweeping, and other company sanitation protocols.
• Training: Attend ongoing training as scheduled.
• Availability: Ability to work a set schedule, exhibit reliable attendance, and demonstrate punctuality.
• Shift Work: Ability to open and close retail locations and remain on-site for your entire shift (except during breaks).
• Work Hours: Ability to work 40 hours a week.

Working Conditions:

• Indoor and Outdoor Work: Job duties may include work indoors and outdoors during all seasons, 365 days/year.
• Stressful Situations: Employees may be exposed to difficult or stressful vendor, customer, or employee situations requiring patience and professionalism to effectively handle.
• Physical Demands: Work duties may require sedentary activities, active standing, stooping and/or kneeling.
• Shift Work: Medical dispensaries operate 365 days a year with shifts typically occurring between 8:00 a.m. and 8:00 p.m. Job responsibilities occasionally fall outside of typical shifts.

Minimum Requirements:

• Lifting: Must be able to regularly lift 25 pounds and occasionally lift up to 50 pounds.
• Physical Demands: Must be able to complete job duties that involve frequent bending, reaching, and carrying of heavy materials or equipment.
• Standing: Must be able to stand for up to eight hours per day.
• Computer Skills: Must be able to proficiently operate computers, tablets and other productivity machinery and technology.
• Reliability: Must be able to reliably arrive at work on time for scheduled shifts.
• Ladder Work: Must be able to ascend/descend a ladder to service displays, products, or service ceiling lights.
• Typing: Must be able to type at least 40 words per minute.
• Mobility: Must be able to move about the retail store, as needed, to assist customers and perform required functions.
• Work Area: Must be able to remain in a designated work area for up to eight hours per day with the exception of breaks as required by law.
• Product Access: Must be able to position oneself to access products within all areas of the production facility.
• Communication: Must be able to effectively communicate information and ideas so vendors, customers and coworkers will understand. Must be able to convey and exchange accurate information in these situations.
• Stress Management: Must be able to continue to assist vendors, customers and coworkers during and after stressful situations resulting from interactions.
• Observation: Must be able to accurately observe details at close range in order to recognize, identify, detect, determine and assess objects.
• Product Preparation: Must be able to prepare, place and position retail products or items.
• Digital Screen Communication: Must be able to effectively communicate information displayed on digital screens.
• Additional Duties: Must be able to perform other job duties as assigned.

Job Requirements:

• Computer Skills: Strong computer skills including Microsoft Office or Google Suite.
• Regulatory Compliance: Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.
• Training and Instructions: Must be able to internalize training and follow instructions consistently.
• Communication: Must be able to communicate clearly and effectively.
• Criminal Background Check: Must be able to pass a pre-employment criminal background check.
• Experience: 1-3 years of customer service, retail experience, and/or experience in a medical office setting preferred.
• Management Experience: 1-3 years experience in a management role preferred.
• Education: Must have a GED or High School Diploma.
• Bachelor's Degree: Bachelor's Degree preferred.
• Age: Minimum 21 years of age.
• Availability: Ability to work weekends on a regular basis, work any shift and work overtime as needed.
• Customer Service: Must maintain a high level of customer service.
• Leadership: Must demonstrate the ability to lead, manage, motivate and communicate positively to store personnel at all levels.
• Training and Development: Ability to train, coach and develop personnel at all levels. We strongly believe in employee development and all members on staff must support and communicate with one another.
• Task Prioritization: Ability to organize and prioritize necessary tasks in order to accomplish goals.

Benefits and Compensation:

• Pay: Pay starts at $19.23/hr.
• Employee Discount: Employee discount includes 50% for Iowa medical cannabis card holders.
• Employee Assistance Program: Free Employee Assistance Program (EAP) offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more.
• Paid Time Off: Paid Sick Leave (PSL) and Personal Time Off (PTO).
• Insurance: Medical, Dental, Vision, and Life Insurance.
• Holiday Pay: Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Equal Opportunity Employer:

Iowa Cannabis Company is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.