Customer Communication Specialist
3 days ago
About the Job:
">Gerald Auto Group is seeking a Customer Communication Specialist to join our team. As a key member, you will be responsible for managing daily BDC operations, recruiting, training, and developing high-performing BDC teams. Your duties will include:
">- ">
- Developing and executing strategies to maximize sales potential, improve conversion rates, and enhance customer experience">
- Recruiting, training, and developing high-performing BDC teams, fostering a culture of excellence and teamwork">
- Analyzing data, tracking results, and providing actionable insights to inform decision-making and drive business growth">
- Collaborating with cross-functional teams to align marketing initiatives, inventory management, and customer communication">
Requirements:
">- ">
- Minimum 3+ years of experience in automotive sales, BDC management, or a related field">
- Proven track record of driving sales growth, improving customer satisfaction, and increasing employee engagement">
- Strong leadership skills, excellent communication, and interpersonal abilities">
- Familiarity with CRM systems, dealership software, and data analysis tools">
Salary Range:
">$80,000 - $110,000 per year, based on experience, plus benefits package, paid time off, holidays, and bonuses for meeting performance targets.
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