Contact Center Specialist

1 week ago


Naperville, Illinois, United States Southern Company Full time
About the Job:

We are seeking a skilled Contact Center Specialist to join our team at Southern Company Gas. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers through phone, email, and chat support. The ideal candidate will have strong communication skills, be able to work in a fast-paced environment, and possess a positive attitude.

Responsibilities:
  • Handle a high volume of customer calls and respond to inquiries and resolve issues related to gas services.
  • Use critical thinking skills to resolve complex customer complaints.
  • Collaborate with other departments to resolve customer issues.
  • Stay up-to-date on company policies and procedures.

Requirements:
  • A minimum of 2 years of experience in customer service or a related field.
  • A High School Diploma or equivalent is required.
  • Previous experience working in a contact center environment is an asset.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

What We Offer:
  • A competitive salary of $22.51 per hour.
  • A comprehensive benefits package including medical and dental insurance, 401K, and tuition reimbursement.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.


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