Technical Support Specialist
7 days ago
North Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. We are currently seeking a Technical Support Specialist to join our team in Information Technology Services.
Job SummaryThis role is ideal for students who enjoy helping others and have excellent communication skills. As a Technical Support Specialist, you will be responsible for providing assistance to college staff, faculty, and students with technical issues related to computers, software, and other IT-related matters.
About the RoleThe successful candidate will have a strong understanding of computer systems and networks, as well as excellent customer service skills. You will work effectively in a fast-paced environment, respond to inquiries from students, faculty, and staff, and provide timely solutions to technical problems.
Responsibilities- Provide technical support to college staff, faculty, and students via phone, email, and in-person
- Respond to technical inquiries and resolve issues in a timely manner
- Collaborate with IT staff to identify and resolve technical issues
- Develop and maintain knowledge of computer systems, software, and network protocols
- Communicate technical information to non-technical individuals
- Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field
- Strong understanding of computer systems, networks, and software applications
- Excellent customer service and communication skills
- Ability to work effectively in a fast-paced environment
- Basic knowledge of Windows 10, Mac OS, iOS, Android, Microsoft Office 365, Mozilla Firefox, Chrome, Safari, and wireless connectivity
- Familiarity with NCC computer labs and residential networking services
- Experience in a customer service-related position
- Computer Science coursework at NCC or other institution
We offer a competitive salary range of $15-$18 per hour, depending on experience. This role also offers opportunities for professional growth and development, as well as a chance to work in a dynamic and supportive team environment.
Please note that this is an estimated salary range and may vary based on individual qualifications and experience.
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