Technical Support Specialist

7 days ago


Naperville, Illinois, United States North Central College Full time

North Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. We are currently seeking a Technical Support Specialist to join our team in Information Technology Services.

Job Summary

This role is ideal for students who enjoy helping others and have excellent communication skills. As a Technical Support Specialist, you will be responsible for providing assistance to college staff, faculty, and students with technical issues related to computers, software, and other IT-related matters.

About the Role

The successful candidate will have a strong understanding of computer systems and networks, as well as excellent customer service skills. You will work effectively in a fast-paced environment, respond to inquiries from students, faculty, and staff, and provide timely solutions to technical problems.

Responsibilities
  • Provide technical support to college staff, faculty, and students via phone, email, and in-person
  • Respond to technical inquiries and resolve issues in a timely manner
  • Collaborate with IT staff to identify and resolve technical issues
  • Develop and maintain knowledge of computer systems, software, and network protocols
  • Communicate technical information to non-technical individuals
Requirements
  • Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field
  • Strong understanding of computer systems, networks, and software applications
  • Excellent customer service and communication skills
  • Ability to work effectively in a fast-paced environment
  • Basic knowledge of Windows 10, Mac OS, iOS, Android, Microsoft Office 365, Mozilla Firefox, Chrome, Safari, and wireless connectivity
Preferred Qualifications
  • Familiarity with NCC computer labs and residential networking services
  • Experience in a customer service-related position
  • Computer Science coursework at NCC or other institution
What We Offer

We offer a competitive salary range of $15-$18 per hour, depending on experience. This role also offers opportunities for professional growth and development, as well as a chance to work in a dynamic and supportive team environment.

Please note that this is an estimated salary range and may vary based on individual qualifications and experience.



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