IT Support Specialist I

3 weeks ago


Naperville, Illinois, United States Northshore Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Northshore. In this role, you will be responsible for providing technical support and assistance to our customers, troubleshooting hardware and software issues, and maintaining our computer systems.

Key Responsibilities:

  1. Provide technical support and assistance to customers via phone, email, and in-person.
  2. Troubleshoot hardware and software issues, identifying and resolving problems in a timely and efficient manner.
  3. Install, configure, and deploy computer systems, hardware, and software, ensuring compliance with company standards and procedures.
  4. Maintain accurate records and documentation of customer interactions, issues, and resolutions.
  5. Collaborate with other technical teams to resolve complex technical issues and improve overall system performance.

Requirements:

  • High school diploma or equivalent required.
  • At least one year of experience in a technical support role or related field.
  • Strong knowledge of Windows operating systems, hardware, and software.
  • Excellent communication and problem-solving skills.
  • Able to work in a team environment and prioritize multiple tasks and projects.


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