Service Coordinator

2 weeks ago


Santee, California, United States American Residential Services Full time

Position Summary

American Residential Services is a premier provider in the plumbing and HVAC industry, and we are currently seeking a dedicated Service Coordinator to enhance our operations.

Benefits of Joining Our Team

  • Competitive hourly wage ranging from $23.00 to $27.00.
  • Comprehensive benefits package that includes medical, dental, vision, and life insurance.
  • Employer-sponsored Telehealth services with virtual consultations available from day one for employees and their families.
  • 401(k) plan with company matching contributions.
  • Paid time off, holidays, and sick leave.
  • Extensive, paid training programs to ensure your success.
  • Access to discount programs through our partner organizations (including childcare and personal cell phone plans).
  • Opportunities to contribute to community initiatives through partnerships with various charitable organizations.
  • Career advancement opportunities for those who demonstrate exceptional skills and a strong work ethic.

Key Responsibilities

  • Manage incoming customer calls in a fast-paced office environment.
  • Schedule and coordinate technician appointments for service jobs.
  • Input customer information accurately into our database.
  • Address customer inquiries promptly and effectively.
  • Assist customers by handling incoming and outgoing calls related to appointment scheduling for maintenance services.

Required Qualifications

  • High school diploma or GED equivalent, or a combination of relevant experience and/or advanced training.
  • Minimum of one year of experience in a dispatch or coordination role.
  • Flexibility to work various hours, including weekends.
  • Ability to excel in a dynamic, fast-paced environment.
  • Strong self-motivation to deliver outstanding customer service while effectively directing technicians.
  • Excellent organizational skills with the capability to manage multiple appointments simultaneously.
  • Strong listening, written, and verbal communication skills.
  • Proven track record of meeting and exceeding performance goals.
  • Exceptional customer service skills with experience in data entry.
  • Proficiency in computer applications, including Microsoft Office Suite (Excel and Word).
  • Familiarity with the local geographic area is advantageous.

If you are interested in becoming a part of our dynamic team and advancing your career, we encourage you to explore this opportunity further.


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