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Director of Human Resources and Client Services
2 months ago
Job Title: Director of Human Resources and Client Services
Reports to: Chief Operating Officer
Job Status: Exempt
Compensation: ($80,000 - $108,419.12)
Benefits: Medical, Dental, Vision, SIMPLE IRA (3% employer match) Flexible schedules, remote opportunities
Job Summary:
The Director of Human Resources and Client Services (DHRCS) is responsible for overseeing the Human Resources Department, managing staff, creating policies and procedures, and providing third-party Human Resources consulting services to clients. The DHRCS will provide vision, leadership, planning, project coordination, and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the HR client services of Flores Financial Services Inc.
Key Responsibilities:
- Analyze and direct all function-related activities within the scope of the human resources department.
- Supervise and provide consultation to management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.
- Conduct performance reviews and assign pay changes.
- Ensure that work is properly allocated and completed in a timely and accurate manner.
- Plan, direct, and coordinate work plans; assign projects, programs, and activities; review and evaluate work products, methods, and procedures; identify and resolve problems.
- Advise staff on the handling of non-routine situations.
- Enhance and/or develop, implement, and enforce human resources policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the Company.
- Conduct training on sexual harassment, new hire orientations, manager training, etc.
- Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
- Oversee and/or administer benefits programs, including conducting analysis and serving as primary contact with providers (including group health and life), workers' compensation, unemployment, and retirement plans.
- Administer benefit plan year-end compliance for ACA.
- Administer/oversee work comp/general liability renewal policies to ensure best plan and rates.
- Maintain organization of staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
- Advise clients on the administration of human resources policies and procedures during employee issues, investigations, etc.; General human resources consulting.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Develop working knowledge of payroll processing platform and the integration of it with the HRIS.
- Maintain confidentiality of clients.
- Perform other duties as needed.
Requirements:
- Possesses comprehensive knowledge of both Federal and State labor laws to advise managers on compliance issues.
- Effective oral and written communication skills. Bilingual abilities are valued.
- Excellent interpersonal and organizational skills.
- Able to exhibit a high level of confidentiality.
- Ability to communicate effectively and professionally with clients and others.
- Ability to follow pre-established guidelines to perform a variety of functions.
- Ability to follow professional appearance and dress code guidelines.
- Interfaces with legal counsel when necessary.
- Ability to work independently.
- Professional in Human Resources (PHR) and PHR-CA highly preferred.
- Bachelor's degree in related area required.
- Minimum of seven years' experience.
Disclaimer:
The job duties, elements, responsibilities, skills, functions, experience, education factors, and the requirements and conditions listed in this job description are representative only and are not exhaustive of the tasks that an employee may be required to perform. Flores Financial Services Inc reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.
