Guest Service Ambassador

7 hours ago


Newport News, Virginia, United States Nothing Bundt Cakes #163 Full time
Job Overview

We are seeking a highly motivated and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes #163. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.

Key Responsibilities
  • Guest Experience: Greet guests with a smile, determine their interests and needs, and provide a superior guest experience by following our Sweet Steps of Service.
  • Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Sales and Merchandising: Suggest additional merchandise to complete a unique celebration and process guest orders efficiently and accurately using our point-of-sale system.
  • Bakery Maintenance: Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed and maintain a consistent work attendance and punctuality record.
Core Values and Competencies
  • Servant's Heart: Demonstrate a willingness to go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in responsibilities, take initiative, and operate with a strong sense of urgency and adherence to our brand standards.
  • Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, build positive relationships with team members, and listen actively and communicate openly, clearly, and respectfully.
Requirements
  • High energy and strong interpersonal skills; friendly, helpful, positive, patient, socially confident, and communicative.
  • Ability to perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Diligent, organized, and self-motivated.
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Comfortable with new technology and ability to operate a point-of-sale system.
  • Basic arithmetic skills and ability to provide monetary change using U.S. currency.
  • Ability to stand for extended periods of time and work in a fast-paced environment.
Work Availability

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.



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