Evening Guest Services Associate

2 weeks ago


Newport News, Virginia, United States Fairfield Inn & Suites Newport Cincinnati Full time
Job Overview

The Guest Services Representative plays a crucial role in ensuring guests have a pleasant experience during their stay. This position involves managing the check-in and check-out processes while striving to provide exceptional customer service and contribute to the hotel's financial success.

Compensation:

$14 - $15 per hour

Key Responsibilities:
  • Facilitate the check-in and check-out procedures for guests
  • Address inquiries and provide information to guests
  • Offer suggestions for local attractions and dining options
  • Safeguard and manage guest luggage
  • Handle incoming calls and route them appropriately
  • Process reservations via phone
  • Coordinate transportation arrangements for guests
  • Maintain accurate records of guest arrivals and departures
Required Qualifications:
  • Strong customer service orientation
  • Effective problem-solving abilities
  • Exceptional interpersonal skills
  • Outstanding organizational capabilities
  • Ability to manage multiple tasks simultaneously
  • Excellent time management skills
  • High attention to detail
  • Proficient in computer usage and typing
  • Availability to work weekends and holidays is essential

This is a full-time position for the second shift (3 pm - 11 pm).

While prior experience with Fosse is advantageous, it is not mandatory. We are open to training the right individual.

About Fairfield Inn & Suites Newport Cincinnati

Established with a commitment to exceptional guest experiences, Fairfield Inn & Suites Newport Cincinnati is dedicated to maintaining high operational standards. Our focus on employee satisfaction ensures that our team is motivated to provide outstanding service to our guests. We pride ourselves on fostering a supportive work environment that encourages growth and development within the hospitality industry.



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