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Guest Services Coordinator

2 months ago

Newport News, Virginia, United States Holiday Inn Express and Suites Full time
Position Overview

At Holiday Inn Express and Suites, we pride ourselves on delivering exceptional hospitality experiences. As a Front Desk Representative, you will be instrumental in ensuring that every guest feels appreciated and well taken care of during their visit.

Key Responsibilities
  • Welcoming Guests: Greet guests with a warm and friendly demeanor, making them feel at home.
  • Check-In and Check-Out: Efficiently manage the check-in and check-out processes to ensure a smooth experience.
  • Information Provider: Offer detailed information regarding hotel amenities and services.
  • Transportation Services: Operate shuttle buses as needed, providing safe and reliable transportation.
  • Guest Relations: Address any guest concerns or inquiries with professionalism and courtesy.
  • Financial Transactions: Accurately process payments and maintain financial records.
  • Communication: Relay guest requests and feedback to management effectively.
  • Phone Etiquette: Answer incoming calls with a polite and helpful attitude.
  • Local Insights: Provide guests with recommendations for local attractions and activities.
  • Additional Duties: Perform other related tasks as assigned to support hotel operations.

Join us in creating memorable experiences for our guests at Holiday Inn Express and Suites.