Service Operations Manager

4 days ago


Olathe, Kansas, United States D.H. Pace Company, Inc. Full time
Job Summary

DH Pace Company, Inc. is seeking a highly skilled Service Supervisor to oversee the daily operations of our field service team. As a key member of our management team, you will be responsible for ensuring the efficient delivery of services to our customers.

Key Responsibilities
  • Team Management: Supervise and coordinate the activities of field service technicians to ensure timely and effective completion of tasks.
  • Performance Management: Monitor and evaluate the performance of team members, providing coaching and training to improve productivity and quality of work.
  • Inventory Management: Oversee the management of inventory and supplies, ensuring accurate tracking and minimization of waste.
  • Customer Service: Foster strong relationships with customers, responding to their needs and concerns in a professional and courteous manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
Requirements
  • Leadership Experience: Minimum 1-3 years of experience in a leadership or management role, preferably in a field service or operations environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with team members, customers, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Technical Skills: Proficiency in inventory management software and other technical tools, with the ability to learn new systems and technologies.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package, including medical, dental, and vision options.
  • Opportunities for Advancement: Opportunities for career growth and advancement, with a focus on developing the skills and expertise of our team members.
  • Collaborative Work Environment: Collaborative and dynamic work environment, with a focus on teamwork and open communication.


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