Pharmacy Operations Manager

2 months ago

Olathe, Kansas, United States SelectQuote Full time
About the Role

The Pharmacy Operations Manager is responsible for the efficient management of the pharmacy department. This individual will direct and guide the provision of pharmaceutical care and products, as well as any other service programs within the pharmacy. The Pharmacy Operations Manager will establish standards of quality, productivity, and performance, adhering to SelectQuote's policies and procedures, as well as state and federal regulatory agencies' requirements.

Key Responsibilities
  • Directs, coordinates, and supervises all pharmacy activities in the department or division.
  • Responsible for the planning, supervision, coordination, and successful execution of all activities related to the pharmacy's operations.
  • Initiates and implements Quality Improvement for the department.
  • Supervises departmental personnel, including hiring, orientation, training, monitoring, determining workload, delegating assignments, scheduling, and evaluating performance.
  • Conducts and/or attends SelectQuote meetings, including Pharmacist, Pharmacy Technician, Data Entry, Delivery, Administrative, and Organization Monthly Meetings.
  • Implements and adheres to SelectQuote policies and procedures.
  • Operates within the professional standards, in compliance with Federal, State, and local regulations.
  • Performs professional duties and responsibilities associated with the processing of prescriptions to meet SelectQuote objectives and maintains a high level of customer satisfaction.
  • Dispenses, checks, and verifies all prescription and health-related product orders, processed in accordance with Federal, State, and local laws and regulations governing the dispensing of medications and other healthcare-related products.
  • Assists with the development, use, analysis, and feedback of performance measurement indicators, processes, and audits, working to maintain and exceed quality standards.
  • Assists the VP of Operations and Quality Improvement Manager in implementing audit and quality control procedures to ensure compliance with SelectQuote and regulatory requirements.
  • Reviews and/or prepares various pharmacy audit/utilization reports and implements cost-saving initiatives, striving to ensure profitable operations of the Pharmacy Department.
  • Participates in the rotation of weekday and weekend Pharmacy On-Call Program.
  • Maintains outstanding working relationships with all pharmacy associates.
  • Mentors pharmacists and pharmacy management teams to increase their efficiency and productivity.
  • Ensures prompt and courteous customer service by all pharmacy associates.
  • Develops and maintains professional relationships with the medical community served by SelectQuote.
  • Works closely with the Customer Service Department to resolve customer complaints or concerns and implement corrective action plans.
  • Exhibits and commands common courtesy, professionalism, and respect when interacting with associates.
  • Maintains confidentiality in dealing with all clients and company information.
  • Does not inappropriately access, listen to, or distribute any sensitive information or allow others to do so.
  • Performs duties and responsibilities according to the philosophy and standards of SelectQuote, including conveying courtesy, respect, enthusiasm, and positive attitudes in work situations with clients, peers, and visitors.
Requirements
  • B.S. Pharmacy degree or Pharm. D. degree from an accredited School of Pharmacy.
  • Must hold a valid RPH license.
  • 5+ years of relative pharmacy work experience.
  • 2+ years of demonstrable experience in a managerial capacity at a pharmacy.
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Required to work weekend shifts when needed.

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