Residential Operations Service Manager
5 days ago
We are seeking a highly skilled Residential Operations Service Manager - Construction to join our team at D.H. Pace Company, Inc. This is a key leadership role that will play a critical part in shaping the Midwest Service and Installation Operations.
Key Responsibilities- Operational Excellence: Directly impact and shape the Midwest Service and Installation Operations by proactively evaluating and assessing how current operational and sales activities are carried out by exempt and non-exempt personnel.
- Process Improvement: Make appropriate recommendations for operational and sales procedural/process improvement changes, and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meets or exceeds the annual financial budget/forecast at all southeast office locations.
- Leadership and Guidance: Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the "go to resource" for operational assistance, advice, guidance and career mentoring.
- Business Support: Support various business initiatives of branch managers, district managers, and senior level management.
- Staff Management: Ensure staff carries out daily tasks in their respective areas with utilization of the company's best practices, policies and procedures.
- Financial Management: Use division financial reports (daily, weekly and monthly) and metrics for review and utilization in the management of daily operations.
- Regional Travel: This position may evolve into a regional position with travel up to 70% to the Midwest Region's Branches and Satellite offices which currently includes 6 offices in Missouri and Kansas with up to 4-day visits. Additional offices may be added in the region as we expand.
- Additional Responsibilities: Other projects and responsibilities as assigned.
- Management Experience: Prefer a minimum seven (7) years of management experience; preferably experience managing multiple locations, but will also consider single location management experience.
- Education: Bachelor's degree preferred; high school diploma required.
- Driver's License: Must have a valid driver's license and good driving record.
- Analytical Skills: Analytical ability to evaluate operational processes, procedures, financial results, survey feedback and other metrics and determine cause/effect relationships. Able to isolate key information and determine the impact of process or procedural changes.
- Technical Skills: Possess an ability for technical applications and mechanical systems.
- Computer Skills: Proficient with Windows based programs and ERP/CRM systems.
D.H. Pace Company, Inc. is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
We offer a competitive compensation package, including medical, dental, and vision options, paid time off, paid holidays, floating holidays, and a 401k retirement plan with employer match.
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