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Front Desk Coordinator

2 months ago

Center Line, Michigan, United States National Vision Full time

Job Title: Front Desk Receptionist

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at National Vision. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and performing various administrative tasks.

Key Responsibilities:

  • Provide high-quality customer service while adhering to all safety protocols.
  • Ensure a seamless customer experience by managing the flow of customers through the store.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Process and understand managed care plans, obtaining necessary document information from insurance companies.
  • Offer customers accurate and helpful information.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File patient records daily and retrieve files for the next day's appointments.
  • Monitor order status and notify customers of delays or arrivals.
  • Maintain a tidy and organized reception area, ensuring all necessary materials are available.
  • Receive, sort, and distribute daily mail and deliveries, as well as manage office supplies inventory.
  • Participate in regular mandatory communication meetings.

Requirements:

  • Experience as a Receptionist, Front Office Representative, or similar role is preferred but not required.
  • 0-2 years of related experience or training is preferred.
  • Experience handling multiple phone lines is preferred.
  • Strong customer service and organizational skills are essential.

Education: High School Diploma or equivalent is required.