Front Desk Representative

4 weeks ago

Sun City Center, Florida, United States Florida Orthopaedic Institute Full time
Key Responsibilities:

As a Front Desk Representative at the Florida Orthopaedic Institute, you will be responsible for ensuring the office is prepared to receive patients by turning on lights, unlocking front doors, and placing sign-in sheets in clipboards on the front desk counter. You will also greet patients upon arrival, introduce yourself, and welcome new patients to our practice. Additionally, you will inform patients of any delays in clinic/wait times, provide them with the intake tablet and instructions on how to use it, and assist patients having difficulty using the tablet. You will ensure that patients have completed all required intake information, obtain and verify their photo identification and insurance cards, and scan any new insurance cards and email the Benefit Department with changes. You will also verify a valid authorization is present in the patient's account in Athena, ensure their insurance benefits have been verified within the past 90 days, and collect all co-pays, deductibles, co-insurance, and outstanding patient balances. Furthermore, you will inform patients of the credit card on file process, obtain signed agreements, begin the check-in process in Athena, print financial agreements or advanced beneficiary notices, and obtain patient signatures. You will also upload outside patients' imaging CDs into the Medview PACs system, prepare paperwork for the next day's clinic, schedule follow-up appointments, complete end-of-day batches, and process disability form payments. Finally, you will scan daily batches in the Z drive and forward documents for scanning to Patient Records, and ensure clinics run smoothly by informing the Zone Lead or Supervisor of any problems or issues.

About You:

We are looking for a highly organized and detail-oriented individual with excellent customer service and communication skills. You should have a High School Diploma, 2 years of experience in a medical environment, and intermediate data entry skills. It would be a plus if you have experience in Ortho, Athena EMR, and Spanish bi-lingual skills.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

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