Front Desk Supervisor

1 day ago


Kennedy Space Center, United States Sonesta International Hotels Full time
Job Description Summary

Sonesta ES Suites Orlando is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless hotel operations, and providing leadership to our front desk staff.

Key Responsibilities:
  • Lead and manage the front desk team to ensure exceptional guest service and hotel operations.
  • Train and develop front desk staff to ensure they have the skills and knowledge to deliver outstanding guest experiences.
  • Supervise the front desk and reservation functions to ensure seamless hotel operations and guest satisfaction.
  • Manage cash and credit card transactions, and ensure the security of guest information.
  • Work closely with the Operations Manager to develop and implement strategies to maximize revenue and occupancy.
  • Establish effective communication and information systems to ensure seamless hotel operations.
  • Ensure guest special requests are fulfilled and provide exceptional guest service.
  • Supervise the daily execution of the shoppe and pour, ensuring they are stocked and maintained in an orderly and appealing manner.
  • Establish and implement service recovery guidelines to ensure complete guest satisfaction.
  • Communicate with management and other departments to ensure seamless hotel operations.
Requirements:
  • High school diploma or equivalent required.
  • Two years of previous hotel experience required.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Experience with Microsoft Office and Opera systems required.
  • Valid driver's license required.
Benefits:
  • Medical, dental, and vision insurance.
  • Health Savings Account with company match.
  • 401(k) retirement plan with company match.
  • Paid vacation and sick days.
  • Sonesta hotel discounts.
  • Educational assistance.
  • Paid parental leave.
  • Company-paid life insurance.
  • Company-paid short-term and long-term disability insurance.
  • Various employee perks and discounts.
  • Hospital indemnity.
  • Critical illness insurance.
  • Accident insurance.

Please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.


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