Fitness Center Representative

4 weeks ago


Byron Center, Michigan, United States Planet Fitness Full time
Job Summary

Planet Fitness is a multi-location franchisee seeking a Member Services Representative to create a positive member experience by providing exceptional customer service to members, prospective members, and guests. The ideal candidate will be responsible for answering phone calls, assisting with membership-related issues, cleaning, resolving complaints, and processing transactions.

Responsibilities and Duties
  • Essential Duties:
    • Greet members, prospective members, and guests, providing exceptional customer service.
    • Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
    • Facilitate needed updates to member accounts.
    • Respond to member questions and concerns in a timely and professional manner.
    • Assist in maintaining the neatness and cleanliness of the club.
Qualifications and Skills
  • Requirements:
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    • Customer service background preferred.
    • Basic computer software proficiency required.
    • A passion for fitness and health.
    • Upbeat and positive attitude.
    • Punctuality and reliability are a must.
Benefits
  • Competitive starting wage of $12/hour plus $2 shift premium between the hours of 10pm-7am.
  • Benefits include 401K program with excellent company match, generous paid time off, PMLA, and short-term disability, health, vision, and dental benefits, flexible pay options, and free Black Card gym membership.


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