Training and Education Specialist

4 weeks ago


Michigan Center, Michigan, United States AA2IT Full time

Job Summary

AA2IT is seeking a highly skilled Training and Education Specialist to provide training and process support for our Accelerator Wave 3 initiative. The ideal candidate will have experience in foreign trade process, customer care process, and SAP knowledge, with a strong background in instructional design and facilitation.

Key Responsibilities

Facilitate Salesforce trainings in an engaging manner utilizing research-based education principles

Create supporting content such as job aids and consult on e-learning design

Host virtual office hours with sales reps to answer questions and provide further guidance

Facilitate virtual trainings for application updates and enhancements

Attend or host ticket review

Host virtual Champion (pilot users) feedback sessions

Create challenges, competitions, or appreciation events to drive adoption

Provide backup to the Salesforce support desk

Communicate with digital solutions team regarding enhancements and further trainings

Provide support to project manager for training logistics such as event planning, LMS tracking, and coordinating class resources

Requirements

5-10 years of facilitation experience

2 or more years' experience using or training Salesforce or other robust CRM

Experience managing projects

5 or more years' experience in sales

Experience with Adobe learning manager LMS

Background in instructional design is preferred

What We Offer

AA2IT offers a remote role with a competitive pay rate of $44/hr. The ideal candidate will be passionate about facilitation, eager to learn and teach, and willing to travel for in-person trainings and meetings (approx. 30%). If interested, kindly share your resume with answers to the following questions: Q1-how many years of exp in Sales cloud or salesforce training in enterprise business, Q2-How many years of experience using or training Salesforce or other robust CRM, Q3- Are you open for remote working with travel to different location to impart training to client, Q4-For submission, client needs MM/DD of Birth and last 3 of SSN - kindly share.



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