Training and Education Specialist

3 weeks ago


Michigan Center, Michigan, United States AA2IT Full time
Job Summary

AA2IT is seeking a highly skilled Training and Education Specialist to provide training and process support for our Accelerator Wave 3 initiative. The ideal candidate will have experience in foreign trade process, sales, and customer care, with a strong background in SAP knowledge and fluent in Spanish.

Key Responsibilities

• Facilitate Salesforce trainings in an engaging manner using research-based education principles
• Create supporting content such as job aids and consult on e-learning design
• Host virtual office hours with sales reps to answer questions and provide further guidance
• Facilitate virtual trainings for application updates and enhancements
• Attend or host ticket review
• Host virtual Champion feedback sessions
• Create challenges, competitions, or appreciation events to drive adoption
• Provide backup to the Salesforce support desk
• Communicate with digital solutions team regarding enhancements and further trainings
• Provide support to project manager for training logistics such as event planning, LMS tracking, and coordinating class resources

Requirements

• 5-10 years of facilitation experience
• 2 or more years' experience using or training Salesforce or other robust CRM
• Experience managing projects
• 5 or more years' experience in sales
• Background in instructional design is preferred

What We Offer

AA2IT offers a remote working opportunity with travel to different locations to impart training to clients. If interested, kindly share your resume with answers to the following questions: Q1-how many years of exp in Sales cloud or salesforce training in enterprise business
Q2-How many years of experience using or training Salesforce or other robust CRM
Q3- Are you open for remote working with travel to different location to impart training to client
Q4-For submission, client needs MM/DD of Birth and last 3 of SSN - kindly share

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